NESFLIX Tours and Bookings - Terms and Conditions

1. Introduction
Welcome to NESFLIX Tours, the premier experience for fans of the beloved series Gavin and Stacey, with a special focus on the iconic character, Nessa. These terms and conditions govern your use of our website and participation in our tours. By booking a tour with us, you acknowledge and accept these terms in full.

2. Tour Bookings

  • All tour bookings are subject to availability.

  • Booking confirmation will be sent via email upon completion of the booking process.

  • It is your responsibility to ensure that all booking details are accurate. NESFLIX Tours is not liable for errors in information provided at the time of booking.

3. Payments and Cancellations

  • Full payment is required at the time of booking.

  • Tour bookings are non-refundable; however, we are happy to reschedule your booking for a later date subject to availability.

4. Tour Participation and Conduct

  • All participants are expected to conduct themselves in a respectful manner towards the tour guide and fellow participants.

  • NESFLIX Tours reserves the right to remove any participant behaving inappropriately, without refund.

5. Liability and Insurance

  • NESFLIX Tours carries public liability insurance for all tour activities.

  • Participants are responsible for their own personal property and individual travel insurance.

6. Special Note: Visit to Glenda’s House

  • The visit to Glenda’s house, as featured in Gavin and Stacey, is a special highlight of the tour.

  • By participating in the tour, you acknowledge and accept that entry to Glenda’s house is at your own risk and is not covered under NESFLIX Tours’ insurance.

  • NESFLIX Tours is not liable for any incidents, accidents, or damages occurring during the visit.

  • Participants must respect the property and privacy of the residence at all times.

7. Changes to Tours

  • NESFLIX Tours reserves the right to modify the tour itinerary or cancel tours due to unforeseen circumstances.

  • In the event of a tour cancellation, participants will be offered an alternative date or a full refund

  • Minimum Participation Requirement: NESFLIX Tours may cancel a tour if the minimum number of participants is not met. Affected participants will be notified at least 2 weeks in advance and offered a full refund or rescheduling option. NESFLIX Tours is not liable for additional costs incurred due to such cancellations.

8. Complaints

  • If you have any complaints or concerns during your tour, please address them with your tour guide immediately.

  • Alternatively, you may contact us directly after the tour so we can address any issues promptly.

9. Knock-off Nessa Appearances

  • Tickets cannot be sold for events featuring a Knock-off Nessa appearance unless explicitly discussed and agreed upon with Management in advance via Knockoffnessa@elevationpr.co.uk

  • Appearance bookings require a 30% non-refundable deposit at the time of booking via email.

  • The remaining 70% balance must be paid no later than six weeks before the event.

  • Cancellations made within four weeks of the event are non-refundable, and the full payment will be retained.

10. Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.

11. Acceptance of Terms
By booking a tour with NESFLIX Tours, you confirm that you have read, understood, and agreed to these terms and conditions in full.