NESFLIX Tours and Bookings - Terms and Conditions
1. Introduction
Welcome to NESFLIX Tours, the premier experience for fans of the beloved series Gavin and Stacey, with a special focus on the iconic character, Nessa. These terms and conditions govern your use of our website and participation in our tours. By booking a tour with us, you acknowledge and accept these terms in full.
2. Tour Bookings
All tour bookings are subject to availability.
Booking confirmation will be sent via email upon completion of the booking process.
It is your responsibility to ensure that all booking details are accurate. NESFLIX Tours is not liable for errors in information provided at the time of booking.
3. Payments and Cancellations
Full payment is required at the time of booking.
Tour bookings are non-refundable; however, we are happy to reschedule your booking for a later date subject to availability.
4. Tour Participation and Conduct
All participants are expected to conduct themselves in a respectful manner towards the tour guide and fellow participants.
NESFLIX Tours reserves the right to remove any participant behaving inappropriately, without refund.
5. Liability and Insurance
NESFLIX Tours carries public liability insurance for all tour activities.
Participants are responsible for their own personal property and individual travel insurance.
6. Special Note: Visit to Glenda’s House
The visit to Glenda’s house, as featured in Gavin and Stacey, is a special highlight of the tour.
By participating in the tour, you acknowledge and accept that entry to Glenda’s house is at your own risk and is not covered under NESFLIX Tours’ insurance.
NESFLIX Tours is not liable for any incidents, accidents, or damages occurring during the visit.
Participants must respect the property and privacy of the residence at all times.
7. Changes to Tours
NESFLIX Tours reserves the right to modify the tour itinerary or cancel tours due to unforeseen circumstances.
In the event of a tour cancellation, participants will be offered an alternative date or a full refund
Minimum Participation Requirement: NESFLIX Tours may cancel a tour if the minimum number of participants is not met. Affected participants will be notified at least 2 weeks in advance and offered a full refund or rescheduling option. NESFLIX Tours is not liable for additional costs incurred due to such cancellations.
8. Complaints
If you have any complaints or concerns during your tour, please address them with your tour guide immediately.
Alternatively, you may contact us directly after the tour so we can address any issues promptly.
9. Knock-off Nessa Appearances
Tickets cannot be sold for events featuring a Knock-off Nessa appearance unless explicitly discussed and agreed upon with Management in advance via Knockoffnessa@elevationpr.co.uk
Appearance bookings require a 30% non-refundable deposit at the time of booking via email.
The remaining 70% balance must be paid no later than six weeks before the event.
Cancellations made within four weeks of the event are non-refundable, and the full payment will be retained.
10. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
11. Acceptance of Terms
By booking a tour with NESFLIX Tours, you confirm that you have read, understood, and agreed to these terms and conditions in full.